Returns procedure
- Can I refund or exchange my item(s)?
- What do I do if an item doesn't fit or I don't like the colour?
- What do I do if an item is faulty when it's delivered?
- What do I do if an item fails once it's been used?
- Who pays the postage on returned Items?
- How quickly will KickSport.com process the return?
- What happens if KickSport.com are out of stock of the replacement item?
- International Returns
- Returning goods on which duty has been paid
- Returning Personalised Products
Can I refund or exchange my item(s)?
We will accept back any product returned in its original condition and product packaging. Simply send the product back to us, along with a completed copy of the returns form sent with your order, within seven days of receiving it.
We will refund or exchange any item damaged or faulty purchased from KickSport.com.
We make no charge for faulty or incorrectly dispatched returns. However, delivery on exchanged items will incur a fee of £6.95 to the customer. This can be paid by cheque (payable to KickSport.com) within the returned item package, or alternatively please you can telephone us on 01733 260030 to make a credit card payment.
- Returned goods must be unused and supplied with their original packaging
- Items which are not returned in their original condition will be not be accepted
- We cannot accept returns on clothing that has been personalised e.g. with name printing or embroidery
- All returns must have a completed returns form, or a copy of the invoice. Invoice numbers may also be accepted in some cases.
- We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds
- For your security, we do NOT keep any account or credit card details on our system. We therefore may need account details to which we can refund.
- We don’t keep your details on file, however we are able to issue refunds directly to your account within two weeks of receipt of the payment. After this, refunds must be issued over the phone. Please contact us on 01733 260030 if you would like to use this option.
- If the original payment was via PayPal, we can credit the PayPal account the order was placed with on
What do I do if an item doesn't fit or I don't like the colour?
For UK customers please return it to us within 7 days of receiving it. Or the end of January in the case of unwanted Christmas presents. For international customers please return it to us within 10 days. Just complete our returns procedure before sending us back the goods. Returned goods must be unused, and supplied with their original packaging.
Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.
What do I do if an item is faulty when it's delivered?
Just complete our returns procedure before sending us back the goods, stating what the fault is.
Once we receive the goods and completed returns form and:
1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.
2. If you requested us to despatch a replacement we will either;
- If a replacement is requested, we will refund the postage cost incurred from your returned item, and send out a new one at no extra cost.
- If you paid for order using PayPal, we will refund your PayPal account for the postage only and despatch a replacement.
- If they have submitted another order, then we would refund their card once we have received the faulty product.
What do I do if an item fails once it's been used?
All goods supplied by KickSport.com are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please follow our returns procedure, giving us details of the product and fault. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
Please note that all returned clothing must be unwashed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
Just complete our returns procedure before sending us back the goods, stating what the fault is.
If you request a refund we will refund you once we have received the goods and completed returns form, by the method used to pay for the order for the goods and postage.
If you requested us to despatch a replacement we will either:
- If you paid for order by card through your KickSport.com account, refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement. We would only refund their card any extra postage cost incurred due to a fault in the product or if the order was incorrectly sent and if they have paid again to replace the faulty item.
- If you paid for order using PayPal, refund your PayPal account for the postage only and despatch a replacement.
Who pays the postage on returned Items?
Customers will need to cover costs of returning the product to KickSport; we recommend a recorded delivery service.
Where a product is faulty or incorrectly dispatched, KickSport.com will absorb postage costs on returned items.
How quickly will KickSport.com process the return?
All returns will be processed within two working days once the goods and claim forms have been received.
What happens if KickSport.com are out of stock of the replacement item?
If you paid for order by card through your KickSport.com account we will refund the card you have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage, then despatch and recharge a replacement when it comes into stock.
If you paid for your order using PayPal, we will refund your PayPal account for the postage only and despatch a replacement when it comes into stock.
International Returns
Customers outside of the UK must follow the instructions below along with our standard returns procedure found on our returns form.
International customers will need to cover costs of returning the product to KickSport and declare they are returned goods. There must also be aware that when requesting an exchange, that KickSport must be contacted to calculate the cost of resending the exchange.
If returning an item via Royal Mail, they will require that you complete a customs declaration forms (CN22 and / or CN23) - available here here. They will require that all returns be marked clearly with RETURNED GOODS – FAILED SALE. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
Other couriers use their own declaration forms, so please ensure you enquire about these from your chosen courier.
Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
Returning Personalised Products
We will not be able to accept any returns on products that have been personalised. This includes embroidered products.
This excludes faulty items which can be returned in line with our standard faulty item return policy.
